Privacy Policy

Flowvaani Private Limited

Effective Date: 03 February 2026

Flowvaani Private Limited (“Flowvaani”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website, services, AI voice agents, automation systems, or communicate with us.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Full name

Email address

Phone number

Business name

Business type

Communication details submitted through contact or demo forms

b) Business Information

Call recordings (if enabled for service purposes)

Appointment details

CRM-related data

WhatsApp communication data (for automation purposes)

Workflow configurations

c) Technical Information

IP address

Browser type

Device information

Website usage analytics

2. How We Use Your Information

We use collected information to:

Provide AI voice agent services

Answer and route business calls

Automate appointment bookings

Send confirmations and follow-ups

Integrate with CRM and business tools

Improve our services and system performance

Respond to inquiries and demo requests

Maintain security and prevent misuse

We do not sell, rent, or trade your personal data.

3. Call Recordings & AI Processing

If call recording or AI analysis features are enabled, conversations may be processed to:

Improve automation accuracy

Generate call summaries

Log CRM entries

Train customized workflows

All processing is done securely and only for service-related purposes.

4. Data Security

Flowvaani Private Limited uses secure cloud infrastructure and industry-standard security measures to protect data from unauthorized access, alteration, disclosure, or destruction.

Access to data is restricted to authorized personnel only.

5. Data Sharing

We may share data only:

With trusted technology partners necessary to operate our services

When legally required by Indian law

To protect our legal rights

We do not share client data for marketing purposes.

6. Data Retention

We retain data only as long as required to provide services or comply with legal obligations. Clients may request data deletion subject to contractual and legal requirements.

7. Your Rights

You may request to:

Access your stored information

Correct inaccurate data

Request deletion of data

Withdraw service consent

Requests can be sent to:

support@flowvaani.com

8. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve performance and user experience. You may disable cookies in your browser settings.

9. Changes to This Policy

Flowvaani Private Limited reserves the right to update this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

10. Company Information

Flowvaani Private Limited

CIN: U62099CT2025PTC019216

GSTIN: 22AAGCF7405H1ZW

Registered Office:

Pratappur Road, Near Mandir, Sargawan,

Surguja, Chhattisgarh – 497001, India

Official Email: support@flowvaani.com

Phone: +91 8319060160